Refund policy

We can not process returns for used products. Please contact us at katrina@esnaturals.com within 7 days of receiving the item for any concerns. Please attach images is applicable. We are able to process returns for unused products and replace damaged products during shipping. 

To start a return, you can contact us at katrina@esnaturals.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at katrina@esnaturals.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.